Website Owner & Publisher
Thecrockitchen
Registered Business Address: Digbeth St, Stow-on-the-Wold, Cheltenham, GL54 1BN, United Kingdom
Website: http://thecrockitchen.com/
Email: info@thecrockitchen.com
Phone: +44 7832 350532
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK Time)
Business Activity
Thecrockitchen is an online retail store specialising in kitchen-related products and accessories. We operate exclusively within the United Kingdom.
Hosting Provider
The Website is hosted by Shopify, Inc.
151 O’Connor Street, Ground Floor
Ottawa, ON K2P 2L8, Canada
https://www.shopify.com
Terms of Use
Access to and use of this website are subject to these Terms & Conditions and to applicable UK laws. By browsing or purchasing on the Website, the user acknowledges full acceptance of these Terms.
We reserve the right to modify the content, pricing, products offered, or any legal page at any time without prior notice.
Products & Availability
All product descriptions and images are provided for informative purposes only.
Stock availability may vary, and orders are subject to acceptance and confirmation.
Pricing & Payment
Prices displayed are in GBP (£) and include VAT where applicable.
Accepted payment method:
- PayPal
Secure payments are processed through encrypted channels complying with PCI-DSS standards.
Shipping & Delivery
We provide Free Standard Delivery within the United Kingdom only.
Estimated delivery times are displayed at checkout. Delays caused by carriers or external factors cannot constitute grounds for claims of liability beyond statutory consumer rights.
Returns & Refund Policy
In accordance with the UK Consumer Rights Act and Distance Selling Regulations:
- Free Return Period: 14 days from the delivery date
- Return shipping costs: Free for UK customers
- Refund processing time: 5 to 7 business days after receiving and inspecting the returned item
- Returned products must be unused, in original condition and packaging
More details can be found in our dedicated Return & Refund Policy (to be included on a separate page).
Customer Support
Our Consumer Support Team is reachable at:
📩 info@thecrockitchen.com
📞 +44 7832 350532
Support available Monday to Saturday – 9:00 AM to 6:00 PM (UK Time)
Intellectual Property
All images, texts, logos, product names, and digital content on this website are the exclusive property of Thecrockitchen or its licensors.
Any reproduction or use without prior written consent is strictly prohibited.
Limitation of Liability
Thecrockitchen shall not be held liable for:
- service interruptions
- external cyber attacks
- inaccuracies caused by third-party suppliers
- indirect damages such as financial loss
This does not limit your consumer rights under UK law.
Data Protection & Privacy
We collect and process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Please consult our Privacy Policy (separate page) for full details.
Jurisdiction & Applicable Law
These legal notices are governed exclusively by the laws of the United Kingdom, and any dispute will fall under the jurisdiction of UK competent courts.
